How do I refund an order?

If a customer paid online via credit card, you can process a refund via the Open Dining dashboard.

The following video demonstrates how to refund an order; alternatively, you can follow the written steps below the video to learn how.

Steps

  • In the Open Dining dashboard, go to the Orders tab
  • Click the View button on the order you wish to refund
  • On the order details page, click the Refund button in the upper right
  • In the Refund Order window, you can easily fill the full amount of the order by clicking the Full Amount button. However, if you wish to give a partial refund, simply enter the amount into the Amount textbox
  • You can also add a note to the customer along with the refund (this optional)
  • Click the Submit Refund button to send the refund to the customer, then click the Close button to close out of the Refund Order window
  • Refunds can take 2-3 days to show up on a customer's account depending on their bank
  • If your payment gateway is Authorize.Net, you will not be able to process a refund until the day after the order was placed. This is because of Authorize.Net's batching process

Still need help? Contact Us Contact Us