How do I refund an order?

If a customer paid online via credit card, you can process a refund via the Paytronix Online Ordering dashboard.

The following video demonstrates how to refund an order; alternatively, you can follow the written steps below the video to learn how.

Steps

• In the Paytronix Online Ordering dashboard, go to the Orders tab
• Click the View button on the order you wish to refund
• On the order details page, click the Refund button in the upper right
  
• You can also add a note to the customer along with the refund (this optional)
• Click the Submit Refund button to send the refund to the customer, then click the Close button to close out of the Refund Order window