Viewing Payment Activity

With Open Dining Payments, it's easy to see payment-related activity and reports, to make sure everything is running smoothly.

Viewing Payout Information

After customers pay you via credit card, their payments are held for a short while, and then paid out to you via a payout process, directly to your bank account.  You can view past and future payout activity for reporting purposes, or to reconcile your bank statements.

  1. From the top navigation, select Settings, then Order Payment.
  2. On the right-hand side, under Payment Activity, select View Payouts.
  3. The Payouts screen will load.

Payouts Information

The Payouts screen provides information about payments that were made in the past, as well as pending payments that will be made in the future.

The Pending Balance shows the funds that are currently pending in your Open Dining Payments account.

The Upcoming Payouts section shows you the amounts that will be paid out for the upcoming 5-day window, to help you understand funds flow through the payment system.

The Payout History section lists payouts that processed in the past.  You can select View Details on a payout to view specific information about that payout.

Payout Details

Selecting View Details on a payout will show you a breakdown of that payout.

  • Overview: Shows general payout information.
  • Summary: Shows a breakdown of the payout into charges, refunds, and adjustments.
  • Transactions: Shows the individual transactions that are comprised by the payout.

What's an Adjustment?

An adjustment is a direct charge against your payment account that is not a customer charge or refund.  Generally, this may cover refunded credit card fees, or when chargebacks / disputes occur and funds are transferred out of your account to cover the disputed amount.

Viewing Balance History

We keep a complete log of all activity on your payment account.  This is called your Balance History and it is viewable via the Open Dining Payments section.

  1. From the top navigation, select Settings, then Order Payment.
  2. On the right-hand side, under Payment Activity, select View Balance / Payment Activity.
  3. The Balance History section will load, showing each balance history item with details.

Exporting Balance History

Your Balance History can be exported from the Balance History section.

  1. Load the Balance History via the steps above.
  2. On the right-hand side, enter a date range, and select Export to Excel / CSV

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