Managing Completed Orders

Once an order has been completed, by setting its status to the final status, it becomes complete and enters your order history.  You can view a list of completed orders via the tablet application in order to gather information, process refunds, or re-print tickets.

Viewing Completed Orders

To view the list of completed orders:

  • Tap the menu button in the top-right corner

Select Order History from the menu

  • The order history list will load your completed orders

Printing Orders

In some cases, you may want to re-print an order’s receipt.  Note: This function will be unavailable if a printer is not configured for your tablet.

  • Load an order’s details (from either Pending, Active, or Completed orders)

  • From the actions bar at the bottom, tap the “Reprint Order” button

  • The order will print from the configured printer

Refunding Orders

After an order has been confirmed, the customer’s credit card will be charged for the order.  If a refund is necessary, you can issue a full or partial refund. It is not necessary to refund a pending order, as the customer’s card has not yet been charged.

  • Load the order’s details from either the Active Orders or Order History list

  • At the bottom of the order tap the “Refund” button

  • The refund prompt screen will load, with the order total prefilled in the Refund Amount field

  • Under Refund Amount, enter the amount to refund

  • Under Refund Reason, select a refund reason

  • Tap “Refund” to process the refund
  • Now, when you view the order, you will see the refund record displayed: