Managing Completed Orders
Once an order has been completed, by setting its status to the final status, it becomes complete and enters your order history. You can view a list of completed orders via the tablet application in order to gather information, process refunds, or re-print tickets.
Viewing Completed Orders
To view the list of completed orders:
Tap the menu button in the top-right corner
Select Order History from the menu
The order history list will load your completed orders
In some cases, you may want to re-print an order’s receipt. Note: This function will be unavailable if a printer is not configured for your tablet.
Load an order’s details (from either Pending, Active, or Completed orders)
From the actions bar at the bottom, tap the “Reprint Order” button
The order will print from the configured printer
After an order has been confirmed, the customer’s credit card will be charged for the order. If a refund is necessary, you can issue a full or partial refund. It is not necessary to refund a pending order, as the customer’s card has not yet been charged.
Load the order’s details from either the Active Orders or Order History list
At the bottom of the order tap the “Refund” button
The refund prompt screen will load, with the order total prefilled in the Refund Amount field
Under Refund Amount, enter the amount to refund
Under Refund Reason, select a refund reason
- Tap “Refund” to process the refund
- Now, when you view the order, you will see the refund record displayed: