Handling Potentially Fraudulent Orders

The Paytronix Online Ordering system has a built-in fraud detection system to flag unusual-looking orders and alert you, to potentially mitigate the risk.

Handling Alerts

When a flagged order comes in, the order notification will indicate that it's potentially fraudulent.

• On-screen displays will say "Potential Fraud"
  
• Print-outs will say "See ID" or "Check ID"

When this happens, your team should take the following actions:

1. Note down the card type and digits from the order, such as Visa ending in 1234
2. When giving the customer their order, ask to see the card and an ID
3. Check that the card matches the type and digits from the order, and that the name on the ID matches the name on the card
4. If everything looks good, give the customer their order!
5. If there's a problem, use your judgment and any company policies that may apply

Is Each Alert Definitely Fraud?

No!  Although our system may flag an order as risky, it is not necessarily fraudulent.

The most common reason for orders being flagged is simply that they're much larger than your typical order.  If you normally receive $35 orders, a $250 order is definitely an outlier, and will usually be flagged for review.

However, the order may simply be a large order for a company event, office lunch, or party.  Even so, checking the card and/or ID helps to keep you and your customers safe and happy.